Refund and Returns Policy

Effective Date: January 9, 2025

At Parmashunie, we strive to provide our customers with high-quality women’s shoes that meet their expectations. If for any reason you are not satisfied with your purchase, we offer a flexible Refund and Returns Policy to ensure a smooth and hassle-free return process.

Please read the following terms carefully:

1. Returns

We accept returns on all full-priced items within 30 days from the date of delivery. If you are not completely satisfied with your purchase, you may return the shoes for a refund, store credit, or exchange, provided they meet the following conditions:

  • The shoes are unused, unworn, and in original condition (no scratches, stains, or damage).
  • The original packaging, including the shoe box, must be returned along with the product.
  • The item was purchased directly from our website, https://parmashunie.com.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Shoes that have been worn, altered, or damaged by the customer.
  • Sale items or clearance products (unless defective).
  • Gift cards or store credits.

Please note that we reserve the right to refuse any returns that do not meet the criteria outlined above.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original method of payment within 7-10 business days.

  • If you paid via credit/debit card, the refund will be issued back to the original card.
  • If you used a payment method such as PayPal, the refund will be sent to your PayPal account.

Please note: Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Exchanges

If you wish to exchange an item for a different size or style, please contact our customer service team at info@parmashunie.com to arrange an exchange. Exchanges are subject to availability and can be processed only for items that meet our return criteria.

To initiate an exchange, please follow these steps:

  1. Contact our customer service team to request an exchange.
  2. Return the item as per the Returns section.
  3. Once we receive your returned item, we will send out the new size or style.

5. How to Return an Item

To return an item, please follow the steps below:

  1. Contact Customer Service: Email us at info@parmashunie.com with your order number, the reason for the return, and whether you would like a refund, store credit, or exchange.

  2. Package the Item: Carefully pack the shoes in their original condition along with the original packaging. Ensure the product is protected during transit to avoid damage.

  3. Ship the Return: Return the shoes to the following address:

    • Return Address:
      Parmashunie
      4599 Thorn Street,
      Garden Grove, California,
      United States.

  4. Track Your Return: We recommend using a trackable shipping service or purchasing shipping insurance for your return. Parmashunie is not responsible for lost or damaged return shipments.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please double-check with your bank or credit card provider. Processing times may vary depending on the financial institution.

If you’ve done this and still have not received your refund, please contact us at info@parmashunie.com for further assistance.

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt for a full refund or replacement. We will cover the return shipping costs in this case. You may need to provide photographic evidence of the damage or defect to help us process your return promptly.

8. Final Notes

  • We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
  • All returns are subject to approval upon inspection.

If you have any questions regarding our Refund and Returns Policy, please do not hesitate to contact us at info@parmashunie.com.

Thank you for shopping with Parmashunie! We are committed to providing you with a seamless shopping experience and ensuring your satisfaction.